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Customer Service

We want you to love your jewelry as much as we love making it!

Customer Service

Hours: Monday-Friday, 8am-4:30pm (Pacific Standard Time)

Email: customerservice@nashelle.com
Toll Free: 855.853.1900
Fax: 541.633.7276


We accept Visa, Master Card, and American Express.

Modifying an Order

Once an order is placed, please be advised that any modifications to the order (such as a change in stone choice, metal choice, or a cancellation) must be made within 24 hours of placing the order. Please make those requests in writing to customerservice@nashelle.com.


Nashelle Jewelry strives to provide accurate, up-to-date information on pricing, materials and services on this retail site. Moreover, Nashelle Jewelry reserves the right to make modifications to the site or information at any time, for any reason. Nashelle Jewelry also reserves the right to refuse or cancel orders at any time, including but not limited to orders containing incorrect pricing or product descriptions, orders in which Nashelle believes the customer has violated applicable law, and/or orders we believe are harmful to the Company. Nashelle also reserves the right to limit the quantity of items ordered by a retail customer. Nashelle is not responsible for any external shipping delays. Nashelle is trademarked and copyrighted. All rights reserved.


All pieces are made in either 14k gold fill, sterling silver, or brass. We design with semi-precious stones, hydroquartz, & glass beads.  Stones may be dyed or treated, and will vary in color, size and shape.  Stones vary depending on quality and availability.  Substitions may be made if stones are not available or are of poor quality.  Stones frequently include natural variations such as inclusions that may be mistaken as cracks or flaws.  We always take care to make sure the color looks its best in your chosen design. The description of stones represents the color of stones and may not be the actual stones being used.Please allow for variations in your jewelry.


Nashelle cares about the environment and is committed to recycling and protecting the environment whenever possible. As part of our efforts, we work with metal refiners that obtain metals from recycled sources.  Nashelle products are made in the USA with love and intention.

All jewelry is made to order, with love, right here in Bend, OR!

Secure Payments

You can shop at www.nashelle.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

    128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

    Industry leading encryption hardware and software methods and security protocols to protect customer information.

    Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.nashelle.com  is registered with the Authorize.Net Verified Merchant Seal program.