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✨ Nashelle's 12 Days of Gifts✨ Day 3: FREE Identity Gem with purchases over $75. Use code: FREEGEM at checkout. ✨ Nashelle's 12 Days of Gifts✨ Day 3: FREE Identity Gem with purchases over $75. Use code: FREEGEM at checkout.

Shipping & Returns

Shipping & Returns

Customer Service Policy

At Nashelle, we stand behind our products and services. We take pride in creating personalized, custom creations and always want you to be satisfied with your purchase. We handle returns on a case-by-case basis with the ultimate goal of you loving and wearing our jewelry forever. Our customer service philosophy is, 'Treat others the way you like to be treated.' If you have any issues with your purchase, let us know! Our team will do our best to make sure you are completely happy with your order.

 

Returns & Exchanges:

After you receive your order, you have 30 days to exchange or return it for store credit. Reach out to customerservice@nashelle.com, and we will send you a complimentary return label and ship out your exchange for free. If you would like store credit, send your purchase back, and we will send you an electronic gift card with the original order's amount (not including shipping).

  • Nashelle Jewelry
  • ATTN: Exchange
  • 20360 Empire Ave
  • Suite #B8
  • Bend, OR 97703

 

Repairs:

We put intention, expertise, and love into every piece of jewelry we make - but life happens. If you need your jewelry repaired within 30 days of purchase, repair fees and shipping is on us! If you are outside of the window, don't worry, we've still got you covered. Send your jewelry back to us at the address below. Once we receive your repair, we will confirm repair fees with you via email and send an invoice. Repairs can take up to two weeks.

  • Nashelle Jewelry
  • ATTN: Repairs
  • 20360 Empire Ave
  • Suite #B8
  • Bend, OR 97703
  •  

Production Time:

Our beautiful jewelry is hand-made, with love and attention to detail.  Production times vary according to seasonal order volume. Currently, our team is able to make and ship out your order within two weeks from the time you place your order!

Rushed Production:

Need your order earlier? Select Rushed Production at checkout, and we will get your order made and shipped in 1-2 business days.

 

Custom Ordering:

We love creating meaningful pieces for our community. Your personalized touch to existing designs inspires us, and we want to make your ideas come true! Please send custom requests to customerservice@nashelle.com, and we will work with our team to create your special piece. If we can't make it, we'll do our best to refer you to a jeweler who can.

 

Changing or Cancelling an Order:

If you need to update an order, we are happy to accommodate any request before we make your jewelry. Please send any changes, updates, or additions to your order to customerservice@nashelle.com. We will do our best to make them happen! Need to cancel? You have 24 hours to cancel an order before it is processed and given to production.

 

Pick-up & Delivery:

Are you local in Bend, Oregon? Let's skip the shipping fee! Place your order online and email customer service that you would like to pick-up locally. We will refund the shipping cost and call you when your beautiful jewelry is ready for pick-up! Or make your order over the phone with our team, and we will alert you when to pick up your order.

During COVID-19, we understand some people cannot leave the house like they used to. We are happy to drop off your purchase safely at your home. Email our customer service team or give us a call, and we'll coordinate delivery for you. Delivery is limited to Bend, Oregon residents.

 

Find Our Location:

Our production studio and showroom are next to each other. Please use Google Maps to find us at our Empire location.

  • Production Studio: 20360 Empire Ave., Suite B8, Bend, OR 97703
  • Showroom: 20360 Empire Ave., Suite C2, Bend, OR 97703

International Shopping:

We are so honored to share our gorgeous, handmade jewelry globally! International customers are responsible for all custom and duty fees if applied. Please reach out to customerservice@nashelle.com with any questions.


Shipping Options

FREE SHIPPING ON ALL ORDERS OVER $75 (delivery time 5-7 days, no tracking available)

First Class Mail $5 (delivery time 5-7 days, no tracking available)

Priority Mail $10 (delivery time 3-5 days, tracking provided)

Priority Mail Express $30 (delivery 1-2 days, tracking provided)

International Priority $43 (delivery times vary by country, tracking provided, customs fee may apply)

If your purchase is over $150, you might consider adding insurance to your shipping as packages lost in transit are not the responsibility of Nashelle. Please call for an insurance quote prior to shipping.